This Privacy Policy explains how Spotless Spaces processes personal data in connection with its website and move-in and move-out cleaning services. It applies to inquiries, bookings, service delivery, and related communications.
We process personal data on one or more lawful bases, including performance of a contract or steps taken at your request before entering into a contract, compliance with legal obligations, and our legitimate interests in operating, securing, and improving the website and service process. Where required, we rely on consent for specific cookie or communication choices. We limit processing to what is relevant for the requested cleaning service and related administration.
Where GDPR applies, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to receive a copy of data you provided in a structured format where portability applies. You may also withdraw consent where processing is based on consent. If you believe our processing does not comply with applicable law, you may raise the matter with the competent supervisory authority.
Depending on your location and the applicable law, you may have rights relating to access, correction, deletion, restriction, objection, and portability. You may also have the right to object to direct marketing where such communication is used. We may need to verify your identity before acting on a request and may decline a request where the law permits or requires us to do so.
To exercise your rights, send a clear request describing the data or processing concerned and the right you wish to exercise. We may ask for information needed to confirm your identity and to locate the relevant records. We will respond within the period required by applicable law and will explain any refusal or limitation where relevant.
We keep personal data only for as long as needed for the relevant purpose, including booking administration, service completion, accounting, recordkeeping, dispute handling, and compliance with legal obligations. When data is no longer needed, we delete it or anonymise it where appropriate. Some records may be retained for a longer period if required by law or necessary to establish, exercise, or defend legal claims.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The version in force is the one published at the time of your visit or interaction, unless a later version is stated to apply.
We may process identification and contact details, property and access information, service preferences, appointment details, payment-related information, communication records, and condition photos where provided. We also process technical data such as device and browser information, log data, and cookie-related identifiers when you use the website.
We receive data when you submit an inquiry, request a quote, arrange access, confirm an appointment, or communicate with us by available contact methods. We also collect certain data automatically through the website and may receive limited information from payment, messaging, or service-support tools used to complete the requested service.
Essential cookies support core site functions such as page navigation, form submission, and security. Preference cookies remember selected settings, including service-related choices where applicable. Analytics or similar cookies may be used in limited form to understand site performance and improve usability. Session cookies expire when the browser is closed, while persistent cookies remain for a limited period unless removed earlier.
You may block or delete cookies through your browser settings, although some website functions may not work properly if essential cookies are disabled. Where the website provides preference controls, you can use them to manage non-essential cookies. Browser-based controls do not remove cookies already stored on your device.
We use personal data to respond to inquiries, review property condition and scope, prepare a custom quote, confirm appointments and access arrangements, carry out the cleaning visit, manage completion handover, process payments, maintain business records, secure the website, and comply with legal obligations. Where condition photos are provided, they are used to assess scope, document the agreed work, or support service administration.
We may share personal data with trusted service providers that support website hosting, communication handling, payment processing, scheduling, document storage, or similar operational tasks. These parties act under instructions or contractual obligations appropriate to their role and may not use the data for unrelated purposes. If a service provider is located outside your country, transfers are handled in a manner consistent with applicable law.
We may disclose personal data to public authorities, courts, or other parties when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or similar concerns. We may also share information where disclosure is needed to support accounting, tax, or recordkeeping duties.
